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Privacy Policy — Slotonauts New Zealand
Slotonauts is operated by Cerberlot N.V., licenced and regulated by the Curaçao Gaming Authority. This policy explains what personal data we collect, how we use it, who we share it with, how long we keep it, and what rights you have over it. We have written it in plain language because legal jargon helps nobody.
By creating an account, you agree to the practices described here. If you have questions at any point, contact our Data Protection Officer at [email protected] or reach our support team through live chat.
Information We Collect
We collect three categories of data when you register and use Slotonauts.
Personal identity data includes your full name, date of birth, residential address, email address, and phone number. Government-issued identification documents - driver's licence or passport - and proof of address are required as part of our Know Your Customer process to confirm you are 18 or older and legally permitted to play in your jurisdiction.
Financial and transaction records include your complete deposit, withdrawal, and betting history. Full card numbers are never stored on our servers. We use an encrypted token system managed by our payment processors - your banking credentials are handled entirely on their infrastructure and are never accessible to Slotonauts staff.
Technical data includes your IP address, device type, browser version, and login timestamps. This data powers our security monitoring and helps our technical team maintain consistent performance across the 3,700+ games in the library.
How We Use Your Data
Your data is used exclusively to operate your account, fulfil our legal obligations, and improve your experience on the platform.
- Processing and verifying deposits, withdrawals, and bonus activations
- Performing identity and anti-money laundering checks required under our gaming licence
- Monitoring account activity for fraud and unauthorised access
- Sending account notifications, withdrawal confirmations, and promotional communications you have opted into
- Analysing gameplay patterns to personalise game recommendations and manage VIP tier progression
Data Sharing and Third Parties
We do not sell your personal data. Sharing occurs only where it is essential to operate the platform or required by law.
Payment processors receive transaction data necessary to execute deposits and withdrawals. All partners are certified to the highest financial security standards and are contractually prohibited from using your data for their own purposes.
Game providers receive a unique player identifier - not your name or contact details - when you play, so their servers can determine the outcome and return it to our platform. Your personal information is never passed to game studios.
Regulatory authorities may request account data as part of a legal investigation. We disclose only what is specifically required and nothing beyond that scope. Oversight is maintained by the Curaçao Gaming Authority.
Independent auditors review game logs and RNG data periodically to verify that outcomes are genuinely random and that published RTP percentages are accurate. Access is scoped strictly to gameplay data.
If Slotonauts undergoes a merger or acquisition, player data would transfer as part of that process. You would be notified in advance and given the opportunity to close your account before any change to this policy takes effect.
Data Security
Every page on Slotonauts is served over an encrypted connection - the padlock in your browser address bar confirms this. Data in transit between your device and our servers is protected against interception. Our internal servers sit behind firewalls that monitor traffic continuously and block unauthorised access attempts.
Internally, access to player data operates on a strict need-to-know basis. Support agents see only the account fields relevant to the query they are handling. Finance staff see transaction data but not full identification documents. Every internal access attempt is logged and reviewed - unexplained access to player data is treated as a serious breach of internal policy.
Cookies
We use four categories of cookies on the Slotonauts platform.
Essential cookies are required for the site to function. They maintain your login session and enable the cashier and game lobby. Disabling them prevents normal use of the platform.
Functional cookies remember your preferences - language, currency display, sound settings - so you do not need to reconfigure them on each visit.
Analytics cookies track aggregate page performance and game load speeds. This data is anonymised and used only to improve the technical experience across the platform.
Marketing cookies help us show relevant bonus offers based on your activity. These can be disabled through your browser settings without affecting core gameplay or account access.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account details and KYC documents | 7 years after account closure | Anti-money laundering regulations |
| Transaction history | 7 years from each transaction | Financial auditing and tax obligations |
| Game logs | 2 years | Dispute resolution and fairness checks |
| Marketing cookies | 30 days | Personalised offers and site analytics |
| Support correspondence | 3 years after resolution | Complaint handling and compliance records |
Your Rights Under the Privacy Act 2020
Under the New Zealand Privacy Act 2020 and its Information Privacy Principles, you have the following rights over your personal data:
- Right of access: You may request a copy of all personal data we hold about you at any time.
- Right of correction: If your details are inaccurate or outdated, you can ask us to update them.
- Right to opt out of marketing: You can unsubscribe from promotional communications at any time without affecting your account status.
- Right to request erasure: You may request deletion of your data after closing your account, subject to our legal retention obligations.
- Right to complain: You can raise a privacy concern with us and we are required to respond within a reasonable timeframe.
To exercise any of these rights, contact our Data Protection Officer at [email protected] with Privacy Inquiry in the subject line. We aim to respond within 30 days. For unresolved complaints, you may escalate to the Office of the Privacy Commissioner in New Zealand or to the Curaçao Gaming Authority.
Changes to This Policy
We may update this policy when our practices change or legal requirements are revised. Significant changes will be communicated by email or through a notice when you next log in. The most current version is always available on this page. Continued use of Slotonauts after an update takes effect constitutes acceptance of the revised terms.
Frequently Asked Questions
Does Slotonauts report my winnings to Inland Revenue?
In New Zealand, gambling winnings for recreational players are generally not considered taxable income, and Slotonauts does not report individual player winnings to Inland Revenue. Our regulatory reporting obligations relate to anti-money laundering compliance, not personal tax matters. If you have specific questions about your tax position, consult a qualified accountant or tax adviser.
How do I request a copy of my personal data?
Email our Data Protection Officer at the address listed in this policy with Data Access Request in the subject line. We will acknowledge your request within five business days and provide the data in a readable format within 30 days. The package includes your account details, transaction history, and game logs within the applicable retention periods.
Is my card information stored on Slotonauts' servers?
No. Complete card numbers are never stored by Slotonauts. A tokenised reference provided by our payment processor is used for future transactions. Your full card details are handled entirely by the payment provider and are never accessible to our staff.
Can I play with more privacy using cryptocurrency?
Cryptocurrency deposits involve fewer intermediaries than traditional bank transfers. However, identity verification is still required before your first withdrawal - this is a condition of our gaming licence and applies regardless of payment method.
How long is my data kept after I close my account?
Account profile and KYC documents are retained for seven years after closure to meet anti-money laundering requirements under New Zealand regulations. Transaction logs are kept for seven years from the date of each transaction. Game logs are retained for two years. Marketing preferences and cookies are cleared on account closure or opt-out.
Who do I contact if I think my privacy rights have been breached?
Contact our Data Protection Officer at the email address listed above. We will acknowledge your complaint within five business days and aim to resolve it within 30 days. If you are not satisfied with the outcome, you may escalate to the Office of the Privacy Commissioner at privacy.org.nz or to the Curaçao Gaming Authority.